Master Privacy Policy
Comprehensive privacy practices governing all Kleopatra services and platforms
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Kleopatra Technologies Pvt Ltd ("Kleopatra," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our websites, applications, APIs, and services (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy.
1. Scope of Services Covered
This Privacy Policy applies to all Kleopatra Services, including but not limited to:
- Kleopatra IAM (Identity & Access Management platform)
- Lexient (court record checks and legal intelligence platform)
- Billing.kleopatra.io (billing and subscription management)
- capi.kleopatra.io (Kleopatra Court API for enterprise integrations)
- Any future applications, APIs, or services released by Kleopatra
Certain Services may include product-specific privacy notices that provide more detail. In the event of a conflict, the product-specific notice prevails.
2. Information We Collect
We may collect the following categories of information:
a) Information You Provide
- Account details (name, email, phone number, organization, role)
- Authentication data (login credentials, MFA details, OAuth2/OIDC data)
- Billing details (payment method, transaction history, invoicing info)
- Support requests, demo forms, or contact inquiries
b) Information Collected Automatically
- Device information (IP address, browser type, OS, device identifiers)
- Usage data (pages visited, API calls, timestamps, error logs)
- Cookies and tracking technologies (see Section 8)
c) Information from Third Parties
- Identity verification partners (if applicable in IAM)
- Public court data sources (for Lexient and Court API)
- Payment processors (for Billing)
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Services
- Process payments and manage subscriptions
- Authenticate users and secure accounts (IAM)
- Deliver legal data and intelligence (Lexient & Court API)
- Monitor service performance and improve functionality
- Respond to inquiries and provide customer support
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your information based on:
- Contractual necessity (to provide the Services you subscribe to)
- Legitimate interests (improving Services, preventing fraud, ensuring security)
- Legal obligations (compliance with applicable laws, court orders, or regulatory requirements)
- Consent (where explicitly required, e.g., marketing communications)
5. How We Share Information
We do not sell your personal data. We may share information with:
- Service providers (cloud hosting, analytics, payment processors)
- Legal authorities where required by law or valid legal process
- Business partners under contractual agreements (e.g., enterprise integrations)
- Within Kleopatra group entities for operations and support
6. Data Retention
We retain personal data as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Court record data retrieved through Lexient or Court API may be cached or stored to improve service efficiency but is refreshed periodically.
You may request deletion of your personal data (see Section 10).
7. Data Security
We use industry-standard safeguards to protect your information, including:
- Encryption in transit (TLS) and at rest
- Access controls and authentication mechanisms
- Monitoring and intrusion detection
- Regular security audits
However, no system is completely secure. You acknowledge that transmission of information is at your own risk.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain login sessions
- Analyze traffic and usage trends
- Improve user experience
- Provide authentication and security
You can manage or disable cookies through your browser settings, but some features may not function properly.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your data in portable format
To exercise these rights, contact us at team@kleopatra.support.
10. International Transfers
Although Kleopatra primarily operates in India, your information may be processed in other countries where we or our partners operate. We take steps to ensure adequate safeguards are in place for such transfers.
11. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated (e.g., via email, dashboard notice, or website posting).Continued use of Services after changes means you accept the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Kleopatra Technologies Pvt Ltd
This document was last updated on 27 August 2025. For the most current version, please visit kleopatra.io/privacy